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Customer Product Return Frustration

Do complex user experiences really cause 50% of product returns?

The day after Christmas, I spent the day at an absolutely mobbed shopping mall (Bellevue Square) swamped with people returning gifts. And that reminded me to write this blog post about product returns I’ve been thinking about for a long time and it seems like a good theme to welcome 2012 in with. Complexity & [...]

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Twitter Weekly Updates for 2012-01-01

Siri, What Were Your Top 5 Hacks And Mods Of 2011? | TechCrunch http://t.co/g8kDOvHQ # Philippe Starck Thinks Deep on Design, Video http://t.co/Zocnh5vJ # Amazing Stats -> 6.8 Million Android And iOS Devices Were Activated on Xmas Day, 242 Million Apps Downloaded | TechCrunch… # 5 Simple (But Hidden!) Tricks All The New iPhone/iPad Owners [...]

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Twitter Weekly Updates for 2011-12-25

just in time for the holidays (interesting design) ->InsideOut Martini Glass Is So Silly It's Great http://t.co/DjR2Isbk # WSJ: Apple discussing voice-powered TV set, enhanced AirPlay, iCloud DVR service http://t.co/pKhfT0ke via @zite # The Next Apple-Samsung Battle: TVs http://t.co/EwYbgydu via @zite # Good analysis Why the iPad Is the Most Hated Gadget Ever http://t.co/ttTuezQA via [...]

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Twitter Weekly Updates for 2011-12-18

Harmless fun – press the button, I dare ya! Old Spice | Devastating Explosions, at the Touch of a Button http://t.co/3kme5brg # intriguing design…iPhone Controlled Minimalist Coffee Maker Hides All the Hardware Under the Counter http://t.co/cKMCxFun # but prob no reserved parking spot (faux egalitarianism) ->Why Do Three Google Execs Own Eight Private Jets? http://t.co/PR3LS9j7 [...]

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Twitter Weekly Updates for 2011-12-11

local goodness –> Fast-growing Amazon signs second office lease in Seattle http://t.co/OxcNTNhY # RSS feed for Customer Experience Labs – http://t.co/eq6QseiO # Interesting Sunday Read ->Reduce Stress by Dividing Your Day into Three Operational Modes http://t.co/iZeihuDZ # interesting review…There And Back Again: A Lengthy Weighing Of The Galaxy Nexus And iPhone 4S | TechCrunch http://t.co/JTl4Im1x [...]

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Twitter Weekly Updates for 2011-12-04

Switched On: HTC goes back to the feature — Engadget http://t.co/aHsYWpQb # Jaw-Dropping Scenes of This Year's Crazed Black Friday Crowds http://t.co/ekngV3uw # "Steve Jobs’s ability to focus in on a few things that count, get people who get user interface right, and market… http://t.co/31EDGdQK # Afternoon Break –> Great Muppet Montage http://t.co/1y3F330A # Cool [...]

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Eye Tracking Research Firm, Customer Experience Labs Partners With French Firm, Miratech, In Study

Press Release (eye tracking): Seattle, WA (I-Newswire) November 30, 2011 – In the increasingly competitive economic environment caused by the world wide recession, leading companies have stepped up their research efforts. One method they are using is eye tracking to obtain deeper insights into consumers’ unconscious visual behavior. Assisting clients across all industries, CustomerExperienceLabs.com specializes [...]

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Twitter Weekly Updates for 2011-11-27

Do we really need more Jerks in high tech – what do you think? TechCrunch http://t.co/Tatp9sHz via @parislemon # Happy Monday! Only 6 weeks left in the year (including holidays)… # More eye tracking videos on our Vimeo channel – http://t.co/RtnVbf77 # LOL – the 25 most popular passwords of 2011 http://t.co/KBQAQauX # Windows Phone [...]

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Twitter Weekly Updates for 2011-11-20

our best tweets (acc to favstar) – http://t.co/ui6TvFy7 # Why User Experience Must Always Account for the Human Condition http://t.co/bD0e9Ffm # Cloud Living –> Always have your stuff when you need it with @Dropbox. 2GB account is free! http://t.co/jZllj6E5 # Amazon Kindle Fire review — Engadget http://t.co/AMbRsvlx # Kindle Fire Review: The iPad Finally Has [...]

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Herman Cain’s 404 Page is Quite Entertaining

  Herman Cain’s 404 page is getting a lot of attention…perhaps more than a 404 page has ever received before! It’s quite entertaining and cheeky. If you have any other examples of entertaining or witty 404 pages, please email them to me and I will compile them for a future blog post.       [...]

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